Terms and Conditions
Warranty
Shed Pickups guarantees all of our products to be free of parts and manufacturing defects for life to the original purchaser.
Should the product become defective we ask that you inform Shed Pickups via info@shedpickups.co.uk and you will be issued with a valid returns reference. Return the pickup in secure packaging using registered mail to the registered Shed Pickups address and we will make every effort to repair or replace the product free of charge in a prompt and timely manner.
Please note that the warranty is only valid to the original purchaser and these terms are non-transferable.
The warranty does not cover damage through misuse, third party repairs or modifications, improper handling or natural wear to covers.
The responsibility for the correct installation of the pickup(s) rests with the purchaser. If you are unfamiliar with pickup wiring or installation then please contact an experienced guitar luthier/repairer for profession installation.
Orders
All card payments are processed securely through Shopify or Paypal.
Please note we will not accept payments over the phone.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We reserve the right to decline any order placed. This term is included to protect us in the event that a mistake has been made in our pricing or we can no longer supply at the price quoted.
All images are for illustrative purposes only. Where we take our own pictures this is only representative of the model or item we are selling and does not necessarily mean you will receive that particular item.
Shipping
We aim to make things as simple as possible.
Please note that we ONLY ship to the address to where your payment card is registered, or a verified Paypal address.
All orders are shipped via Royal Mail (UK) or a 3rd party courier (World-Wide) are fully tracked and will require a signature upon receipt. However, once an item is shipped, we will not be held responsible for any delays or losses.
Returns Policy
If you are unsatisfied with any purchases obtained directly from Shed Pickups, return the item(s) in an ‘as new’ condition with the original accessories, box and packaging by registered mail within 14 days of delivery and we will either issue an exchange or refund.
How do I ship my goods back to you?
Before shipping any item(s) please contact info@shedpickups.co.uk to obtain an official Shed Pickups returns reference as any unsolicited returns will not be accepted.
All goods must be returned in “as new condition”, including all accessories and original packaging. All shipping / carriage costs to be covered by the customer. We cannot accept liability for damage incurred in transit, so we advise using a recorded and insured courier.
Please note that, unless faulty, any Custom ordered pickups cannot be returned for exchange or refund
The customer is liable for all costs incurred for returned pickups. Shed Pickups reserves the right to charge a discretionary handling and restocking fee of 15% on any refund.
What happens next?
Once your return has arrived to us in original, pristine, re-saleable condition, we will be in touch with you to arrange the next step.
If you’ve requested an exchange, we will contact you to arrange the delivery of your new item(s). If you’ve requested a refund, we will email you to confirm when your refund will be processed.
How long will my refund take?
Please allow up to 14 working days for refunds to be credited into your account, from the day after this item arrives with us. Refunds are usually processed within 5-7 working days.
What if my order arrives faulty or damaged?
If your goods arrive damaged or faulty, please let us know and we’ll get the problem resolved straight away. Please ensure that any damage is reported to us within 48 hours of receiving the goods, please photograph the damage and email it to info@shedpickups.co.uk.
As previously mentioned, items that have been incorrectly installed or tampered with will not be refunded or exchanged.
Items which have been altered, damaged, changed or tampered with by the customer or a 3rd party will no longer be covered by our standard guarantee and the warranty will become void.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable procedures to safeguard and secure the information we collect online. We are fully PCI DSS (Payment Card Industry Data Systems Standard) compliant.
Privacy Policy
Shed Pickups Ltd is committed to protecting your privacy.
No information you provide to us is passed on to any other company (apart from that required for delivery, payment and insurance purposes. We use your information to enable us to fulfil your order and for our internal record keeping.
Shed Pickups Ltd does not share your personal information with any Third Party companies who will use your personal information for SPAM mails.
Cookies
A cookie is a small information file that is sent to your computer and is stored on your hard drive. If you have registered with us then your computer will store an identifying cookie which will save you time each time you re-visit Shed Pickups by remembering your email address for you. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent.
Shed Pickups, Unit D, Off Edge, Station Approach, Penarth, Vale of Glamorgan. CF64 3EE
Strat, Tele and Fender are registered trademarks of Fender Musical Instruments Corporation.
P-90 and Gibson are registered trademarks of Gibson Guitar Corporation.
Neither corporation are affiliated to Shed Pickups in any way.
These terms do not affect your statutory rights
Shed Pickups was founded by Spencer Mumford in South Wales (UK) during the early 2000’s, and quickly gained global recognition for his exceptional hand-crafted pickups. In a time when the boutique hand-wound pickup market was emerging, Spencer's unique methodology and blend of traditional techniques led to an abundance of awards and accolades from guitar magazine journalists and experienced guitarists alike.
Also, during this time, many world-renowned and highly influential artists, entrusted Shed Pickups to rewind a number their much lauded ‘trade- mark’ instruments, as Spencer's ability to recreate the original feel and tone of their pickups was highly recommended, solidifying a reputation for accuracy and excellence.
The stunning tonality of Shed Pickups' products set them apart in the industry.
Shed Pickups was re-established in 2023, after a break in production, with Spencer Mumford leading the hand wound pickup creation once again. Joining him as directors were Phil Jarvis, a seasoned musician with expertise in live performances and music commerce, and Jeff Williams, a touring/recording artist with extensive experience in various music and retail sectors. Alongside Spencer, Phil and Jeff bring a notable wealth of knowledge and experience to Shed Pickups as a business.
Shed Pickups continues to utilise the original handmade tools and machinery taken from the first home workshop in the early 2000's, the same time-intensive techniques are adhered to, and the unique methodology is still very much in use to create the distinctive qualities of their hand-wound and handcrafted pickups.
Located in Penarth, South Wales, UK, Shed Pickups specialises in crafting small batch and custom-made pickups to the highest standards, with a dedication to producing historically accurate tonality that is unmatched in the market.
